Most monitoring tools compete on how much they catch. We decided to compete on how little we interrupt.
When we started Kairo, every investor asked the same question: how many alerts does it send? They expected a big number. We gave them a small one.
Attention is the scarce resource
An operator can act on a handful of things a day. A tool that surfaces fifty is not helping. It is outsourcing the hard part, deciding what matters, back to the person it was meant to help.
Our budget
Every Kairo workspace has an attention budget. By default it is three briefs per person per day. To send a fourth, the signal has to be more important than the weakest of the first three.
The result
Our customers open nine out of ten briefs. Not because they have to, but because they have learned that when Kairo speaks, it is worth hearing.
