The problem
Ledgerly’s customers rarely announce they are leaving. Usage tapers, tickets get shorter and the champion stops joining calls. The signs were all there, spread across four tools.
What changed
Kairo combined product usage, billing, ticket sentiment and call transcripts into one picture per account. When an account started to drift, the owner got a brief with the evidence and a suggested next step.
- Account-level baselines across usage, billing and support
- Call transcripts checked for budget and competitor mentions
- Weekly risk review generated automatically
The outcome
Churn warnings arrive three weeks earlier, and net revenue retention rose by twelve points in a year.
