The problem
Mirelab processes samples for clinics across three countries. Turnaround time is the whole business, and it depends on dozens of machines, couriers and shifts. Problems surfaced as angry calls from clinics.
What changed
Kairo connected to the lab information system, the courier feed and the support inbox. It now spots a slowing analyser or a late courier route before the clinic notices.
- Equipment drift flagged with the affected sample batches
- Courier delays matched to the clinics they will hit
- A Monday brief for leadership, daily briefs for shift leads
The outcome
Median turnaround dropped by almost a fifth, and the operations team retired eight dashboards nobody had time to read.
